Warranty Policy

Last Updated: May 10, 2026

Overview

OTO stands behind the quality and craftsmanship of our chairs. This Warranty Policy outlines the general warranty coverage, exclusions, and claim process for OTO ergonomic chairs and gaming chairs.

Specific warranty coverage may vary by product model. Please refer to the warranty information provided on the relevant product page, product manual, or order confirmation for the most accurate warranty terms applicable to your purchase.

Warranty Coverage

Warranty Duration

  • Ergonomic Chairs: OTO offers a 3-year limited warranty for eligible ergonomic chair products.
  • Gaming Chairs: OTO offers a 5-year limited warranty for eligible gaming chair products.

The warranty period begins on the date of purchase, as shown on your proof of purchase, order confirmation, or order number.

Extended Warranty

If an extended warranty is offered and purchased or granted for your product, the extended warranty information will be recorded in our system. Warranty coverage will be verified based on your order details and the warranty records associated with your purchase.

Coverage Scope

Under normal residential or office use, if a quality issue occurs due to non-human factors, including defects in materials or workmanship, OTO may provide repair or replacement of the defective parts at no cost, subject to warranty verification.

Covered components may include, depending on the specific product model:

  • Chair frame
  • Backrest structure
  • Seat base structure
  • Armrests
  • Gas lift
  • Base and casters
  • Recline or tilt mechanism
  • Headrest, lumbar support, or footrest components, where applicable
  • Other modular components specified in the product’s individual warranty terms

For modular components that can be replaced by the customer, OTO may ship replacement parts directly to the customer and provide instructions or video guidance to assist with installation.

What’s Not Covered

This limited warranty does not cover:

  • Normal wear and tear, including fabric aging, leather or upholstery creasing, color fading, minor scratches, or cosmetic changes from regular use.
  • Damage caused by misuse, abuse, neglect, improper handling, or failure to follow assembly, care, or usage instructions.
  • Damage caused by improper assembly, disassembly, relocation, storage, or transportation by the customer.
  • Damage caused by unauthorized repairs, modifications, replacement parts, or alterations.
  • Damage caused by extreme environmental conditions, including prolonged direct sunlight, high humidity, water exposure, excessive heat, or corrosive environments.
  • Damage resulting from accidents, impact, pets, sharp objects, stains, spills, fire, flood, earthquake, or other natural disasters.
  • Products purchased from unauthorized resellers, second-hand sellers, or marketplaces not officially operated or authorized by OTO.
  • Products without valid proof of purchase or verifiable order information.
  • Issues arising after the applicable warranty period has expired, unless an extended warranty is recorded in our system.
  • Commercial, rental, institutional, or high-frequency public use unless the product is specifically stated to support such use.

Warranty Claims Process

1. Submit a Claim

To submit a warranty claim, please contact our Customer Support team at support@otoergo.com.

Please include the following information:

  • Your order number or proof of purchase
  • The product model
  • A clear description of the issue
  • Photos or videos showing the defect
  • Your shipping address and contact information

2. Evaluation

Our team will review your claim and determine whether the issue is covered under warranty. We may request additional photos, videos, or troubleshooting information to better evaluate the issue.

The evaluation process may take up to 5 business days after all required information has been received.

3. Resolution

If your warranty claim is approved, OTO may, at its discretion:

  • Provide troubleshooting assistance or repair instructions.
  • Ship replacement parts at no cost.
  • Repair the defective component where applicable.
  • Replace the defective product or component with the same or a comparable item.
  • If repair or replacement is not feasible, provide an alternative resolution based on the product condition, warranty status, and time since purchase.

4. Shipping

For approved warranty claims within the contiguous United States, OTO will generally cover the shipping costs for replacement parts or approved warranty replacements.

For claims from Alaska, Hawaii, U.S. territories, remote areas, or other regions outside the contiguous United States, additional shipping fees may apply.

Warranty Limitations

  • This warranty is non-transferable and applies only to the original purchaser.
  • This warranty applies only to products purchased directly from OTO or authorized OTO sales channels.
  • Replacement parts or products do not restart the warranty period. They are covered for the remaining duration of the original warranty period unless otherwise required by law.
  • OTO is not responsible for incidental, indirect, special, or consequential damages, including but not limited to loss of use, inconvenience, or property damage.
  • To the extent permitted by law, any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this limited warranty.

Product-Specific Warranty Terms

Because different OTO chair models may use different structures, materials, mechanisms, or optional features, specific warranty terms may vary by product.

In the event of any inconsistency between this general Warranty Policy and the warranty terms listed on a specific product page, product manual, or official warranty document, the product-specific warranty terms will apply.

Contact Us

For warranty-related inquiries, please contact us at:

Email: support@otoergo.com