Terms of Service

Last Updated: May 10, 2026

Overview

Welcome to OTO. These Terms of Service (“Terms”) apply to your access to and use of our website, online store, products, services, content, features, tools, and any related services provided by OTO, including purchases made through otoergo.com (collectively, the “Services”).

Throughout these Terms, the terms “OTO,” “we,” “us,” and “our” refer to OTO Wellness Pte. Ltd., doing business as OTO.

Our online store is powered by Shopify, which provides us with the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, our Shipping Policy, and any other policies referenced on our website.

If you do not agree to these Terms, please do not use our Services or place an order through our website.

Section 1 — Eligibility, Access, and Account

By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained consent from a parent or legal guardian.

To place an order or access certain features, you may be required to provide information such as your name, email address, billing address, shipping address, phone number, and payment details. You agree that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree not to transfer, sell, assign, or share your account with any unauthorized person.

Section 2 — Our Products

OTO sells ergonomic chairs, gaming chairs, and related products designed for comfort, support, and everyday use. We make reasonable efforts to display product descriptions, images, colors, specifications, and pricing accurately.

However, actual product colors, materials, textures, dimensions, or appearance may vary slightly due to screen settings, lighting conditions, photography, production batches, or product improvements.

Product descriptions, specifications, prices, promotions, and availability are subject to change at any time without notice. We reserve the right to modify, discontinue, or limit the availability of any product at our discretion.

Section 3 — Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the products in your cart. Your order is not accepted until we confirm acceptance and process your payment.

We reserve the right to accept, decline, cancel, or limit any order at our sole discretion, including but not limited to orders that appear to be fraudulent, inaccurate, placed for resale, or affected by pricing, inventory, or system errors.

If we cancel or modify an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.

Please review your order carefully before submitting it. Once an order has been processed or shipped, cancellation may not be possible. Cancellations and returns are handled in accordance with our Refund Policy.

Section 4 — Pricing, Promotions, and Billing

All prices are listed in U.S. dollars unless otherwise stated. Prices, discounts, promotional offers, and product availability are subject to change without notice.

The price charged for a product will be the price shown at the time your order is placed, unless there is an obvious pricing or technical error.

Unless otherwise stated, prices may not include applicable taxes, shipping fees, handling fees, customs duties, or other charges. Any applicable charges will be shown during checkout where required.

You agree to provide current, complete, and accurate billing, payment, and account information for all purchases. You represent and warrant that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.

Section 5 — Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy. Delivery dates and transit times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather, customs processing, incorrect shipping information, force majeure events, or other circumstances beyond our reasonable control.

Risk of loss and title for products may pass to you when the product is delivered to the shipping carrier or delivered to your designated shipping address, depending on applicable law and shipping arrangements.

Section 6 — Returns, Refunds, and Warranty

Returns and refunds are handled in accordance with our Refund Policy.

Product warranty coverage is governed by our Warranty Policy and any product-specific warranty terms provided on the applicable product page, product manual, or order documentation.

Unless otherwise stated in a specific product warranty, OTO ergonomic chairs are generally covered by a 3-year limited warranty, while OTO gaming chairs are generally covered by a 5-year limited warranty. If an extended warranty applies to your purchase, it will be recorded in our system and verified based on your order information.

Section 7 — Intellectual Property

All content on our Services, including but not limited to trademarks, logos, product names, text, images, graphics, videos, icons, design elements, product descriptions, layouts, and software, is owned by OTO, its affiliates, licensors, or content providers and is protected by intellectual property laws.

You may use our Services only for personal, non-commercial purposes. You may not reproduce, copy, modify, distribute, display, publish, sell, license, scrape, extract, or exploit any portion of our Services without our prior written consent.

OTO names, logos, product names, designs, slogans, and related marks are trademarks or property of OTO or its affiliates. You may not use them without our prior written permission.

Section 8 — User Comments, Reviews, and Feedback

If you submit reviews, comments, feedback, photos, videos, ideas, suggestions, or other content to us, you grant OTO a worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable right to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from such content in connection with our business, marketing, website, social media, advertising, and product improvement activities.

You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You also agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, or harmful material.

We reserve the right, but have no obligation, to monitor, edit, or remove any user content at our discretion.

Section 9 — Third-Party Tools and Links

Our Services may include access to third-party tools, applications, payment processors, shipping providers, embedded content, or links to third-party websites. These third-party services are provided for your convenience and may be subject to their own terms and policies.

We do not control and are not responsible for third-party websites, services, content, products, policies, or practices. Your use of third-party services is at your own risk.

Section 10 — Relationship with Shopify

Our store is powered by Shopify. Shopify enables us to provide the e-commerce functionality used on our website.

However, any purchases you make through our website are made directly with OTO. Shopify is not responsible for any aspect of the sale, fulfillment, return, warranty, product quality, injury, damage, or loss arising from products purchased from OTO.

By using our Services, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases or transactions with OTO.

Section 11 — Privacy

Your submission of personal information through our Services is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, disclose, and protect your information.

Section 12 — Prohibited Uses

You agree not to use our Services or products for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.

You agree not to:

• Violate any applicable laws, regulations, or third-party rights.
• Submit false, misleading, or inaccurate information.
• Use our Services for fraud, unauthorized resale, or illegal export.
• Interfere with or disrupt the operation, security, or functionality of our Services.
• Upload or transmit viruses, malware, or harmful code.
• Collect, scrape, harvest, or track personal information of others.
• Use bots, crawlers, scrapers, automated tools, AI agents, or other automated means to access, copy, or extract data from our Services without authorization.
• Attempt to bypass security measures, access restrictions, or robot exclusion protocols.
• Copy, reproduce, resell, or exploit any portion of our Services without written permission.

We reserve the right to suspend or terminate your access to our Services if we determine that you have violated these Terms.

Section 13 — Automated Access and AI Agents

No automated system, bot, crawler, scraper, AI agent, or similar technology may access, use, interact with, copy, extract, or analyze our Services unless expressly permitted by us in writing.

Any permitted automated access must clearly identify itself, comply with our technical restrictions, respect robots.txt and other access controls, and must not bypass CAPTCHAs, rate limits, security features, or other protective measures.

We reserve the right to block, limit, suspend, or take legal action against unauthorized automated access or data extraction.

Section 14 — Disclaimer of Warranties

Except as expressly stated in our Warranty Policy or product-specific warranty terms, our Services and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, OTO disclaims all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that our Services will be uninterrupted, secure, timely, error-free, or free from viruses or other harmful components.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

Section 15 — Limitation of Liability

To the fullest extent permitted by law, OTO, its affiliates, partners, directors, officers, employees, contractors, suppliers, service providers, licensors, and Shopify and its affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind.

This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, loss of use, replacement costs, business interruption, or other similar damages arising from your use of our Services or products.

To the fullest extent permitted by law, our total liability for any claim relating to the Services or products shall not exceed the amount you paid to OTO for the product giving rise to the claim.

Section 16 — Indemnification

You agree to indemnify, defend, and hold harmless OTO, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

• Your breach of these Terms or any policy incorporated by reference.
• Your violation of any law or third-party rights.
• Your misuse of our Services or products.
• Your submitted content, reviews, feedback, or other materials.

Section 17 — Termination

We may suspend or terminate your access to our Services at any time, with or without notice, if we believe you have violated these Terms or applicable law, or if we determine that your use of the Services may harm OTO, our customers, our partners, or third parties.

Termination does not affect any rights or obligations that arose before termination, including payment obligations, intellectual property rights, warranty disclaimers, limitation of liability, indemnification, governing law, and other provisions that should reasonably survive termination.

Section 18 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions will remain in full force and effect.

Section 19 — No Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on our website, constitute the entire agreement between you and OTO regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, or proposals.

Section 20 — Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

Section 21 — Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

You agree that any disputes arising from or relating to these Terms, our Services, or your purchase of products from OTO shall be brought in the courts located in Singapore, unless otherwise required by applicable law.

Section 22 — Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website. Changes will be effective when posted unless otherwise stated.

Your continued use of our Services after any changes are posted constitutes your acceptance of the updated Terms.

Section 23 — Contact Information

If you have any questions about these Terms of Service, please contact us at:

Trading Name: OTO
Legal Company Name: OTO Wellness Pte. Ltd.
Email: support@otoergo.com
Business Address: 625 Aljunied Road, Aljunied Industrial Complex, #04-01/02, Singapore 389836
Business Phone: +60 122355567